REAL HIRA – Return & Exchange Policy

At REAL HIRA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Window

• Returns and exchanges can be requested within 7 days of the delivery date.

• Requests submitted after 7 days will not be accepted. Clearly stating the return timeframe is a recommended best practice for ecommerce return policies. 

Eligible for Return or Exchange

We accept returns or exchanges only if:

• The product is damaged upon delivery.

• You received the wrong product.

• The product has a manufacturing defect.

• The item is unused, unwashed, with original tags and packaging intact.

Not Eligible for Return

Returns or refunds will not be accepted for:

• Change of mind.

• Incorrect size selected while ordering.

• Color variation due to screen or lighting differences.

• Products that have been worn, washed, altered, or damaged after delivery.

• Requests made after the 7-day return window. 

Exchange Policy

You may request an exchange within 7 days if:

• You receive a damaged or defective product.

• You receive the wrong item.

• A size exchange is approved (subject to stock availability).

If the requested size is unavailable, we may offer an alternative size, store credit, or another suitable resolution.

Return Process

1. Submit your request through our Returns & Exchange portal.

2. Provide your order number and the reason for the return or exchange.

3. Upload clear photos if the item is damaged or incorrect.

4. Once approved, we'll share the next steps for the return.

5. After inspection, we'll process your exchange or refund.

Refunds

• Refunds are issued only after the returned product passes inspection.

• Approved refunds are processed to the original payment method within 5–7 business days after approval, although banks or payment providers may take additional time to reflect the amount. 

Shipping Charges

• If the return is due to our error (wrong, damaged, or defective item), REAL HIRA will cover the applicable return process.

• Returns for reasons outside our policy are not eligible.

Need Help?

If you have any questions, please contact our customer support team. We're happy to assist you.